Privacy Policy

This Privacy Policy explains the method for collection, use, and disclosure of your personal information by CIMS Medica India Pvt. Ltd. (“CIMS”) and its related companies, when you use the MIMS.com, MIMS app, software (if any), and services ("Services") purpose of use of such personal information, and method of handling such personal information.

CIMS recognize the importance of protecting the personal information collected from you in the operation of this Site, and take reasonable steps to maintain the security, integrity and privacy of any personal information collected in accordance with this Privacy Policy.

1) Personal information collected by CIMS, and purpose and reason of such collection of personal information

CIMS will collect/use the following personal information collected from you mainly for the following purposes. In all cases where personal information is collected, there may be cases where personal information is collected and used for creating statistical materials in a manner that individuals cannot be identified, unless stated otherwise in Terms of Use prescribed by CIMS.

(Purpose of use)

• To operate, improve, personalize the Site;
• Communicate with you regarding User Account and Site updates;
• Information related to the Site;
• To send you more relevant educational content and marketing/advertising information from CIMS or on behalf of CIMS partners;
• Development and research of new services;
• Provision of notification relating to questionnaires, events and the like to users and provision of information to users via emails;
• Coordination with third party institutions (Ministry of Health, and the like);
• For system administration and to report aggregated statistical information about browsing patterns and actions which do not identify any individual;
• To administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

Please be assured that the personal information collected, used or disclosed for these purposes; CIMS will protect it as required under the relevant Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011) and other relevant legislation. In the event a data intermediary is used, the personal information disclosed to them is held with the same security and confidentiality measures and protocols that CIMS have.

2) Information to be collected

Personal information and information related to Users' Accounts: CIMS will collect your personal information related to your accounts with CIMS, such as the name (first and surname), email address, other professional information, e.g. Specialty and profession, phone number (including mobile), address, job title and other information necessary to register as a User on the Site. CIMS may also collect any generated content that you may upload to the Site ("User-Generated Content" or "UGC").

Advertisers: CIMS do not control the practices of the advertisers on their sites. When you click on links and/or ad banners that take you away from our Site to third-party websites, you will be subject to that party's privacy policies.

Information related to the status of use: CIMS will collect information related to the devices you use for accessing the Site and/or Service as well as information from such devices. This includes IP address, type of browser and device, web pages that you visited prior to accessing CIMS's site, and personal identification information related to the devices being used. Furthermore, there may be cases where the devices being used (depending on the setting) may transmit position information to the Site.

Information related to Cookies and other technologies: CIMS is providing, improving and protecting the Site by using Cookies and other technologies. For example, by using Cookies, it will be possible to store the User Name on your subsequent access or understand the usage status of the Service. CIMS is exerting efforts to improve the Service based on such information. While you may refuse the use of Cookies based on your browser setting, your use of the Site may be restricted in certain cases.

3) Parties with whom CIMS may share/disclose personal information

CIMS may in certain cases share/disclose personal information with others as described below.

Third parties in partnership or contractual relationship with CIMS: CIMS has partnered and concluded contracts with third parties for attaining the purposes described in this Privacy Policy. There may be cases where personal information acquired through the Site is shared with such third parties.

If you are a healthcare professional, we may request that a third party validate your licensure status and other information against available databases of healthcare professional. Notwithstanding anything to the contrary herein, we may provide these companies and individuals with personal information about you so that they can fulfil their responsibilities to us, however, we do require that they agree to limit their use of this personal information and agree to comply with all relevant personal data protection regulations to the fulfilment of these responsibilities.

Advertisers: When you are exposed to an advertisement through the Services on the Site, CIMS may provide your personal information (such as name, specialty, and country of residence) and information about your engagement with the Services (e.g., whether you viewed, interacted with or requested information about promotional content) to advertisers and their agents or potential advertisers and their agents. Additionally, when you become a registered user of the Services, we may provide your personal information to potential advertisers and their agents.

We will NEVER provide these Advertisers with your personal contact information such as email, phone number or mailing address without your consent.

CIMS's affiliates: There may be cases where personal information acquired through CIMS.com is shared with CIMS's affiliates for attaining the purposes described in this Privacy Policy. Furthermore, if CIMS is involved in corporate reorganization, merger, acquisition, asset sales or the like, there may be cases where information acquired through CIMS.com is transferred or shared as a part of such involvement.

4) Possibility of disclosure of information

CIMS may disclose your personal information to a third party (a) when it is necessary to observe laws and ordinances, (b) when it is necessary to protect a person from death or serious bodily injury, (c) when it is necessary to prevent acts of fraud or abuse against CIMS or Users, (d) when it is necessary to protect the ownership of CIMS (e) when an order is issued by the government or court, (f) when it is necessary to improve public health and promote the sound growth of children, (g) when the information is used as statistical information in which personal information cannot be identified, (h) when the consent of Users has been obtained, or (i) when CIMS otherwise determines that the disclosure of information is reasonably necessary.

5) Transfer of personal information overseas

Your personal information may be disclosed or transferred to relevant third parties (within or outside of your country that may not provide the same level of data protection as your home country) as required under law, pursuant to relevant contractual relationship (for example, where CIMS appoint third party service providers) or for the purposes stated in Section 3 and Section 4 above (or directly related to those purposes). Therefore, by using this Site, and providing CIMS with any personal information, you consent to the transfer of your personal information in accordance with this Privacy Policy.

6) Management method of your personal information

CIMS will take necessary and appropriate measures to safely protect your personal information. Furthermore, CIMS will continuously exert efforts to develop functions to safely maintain your personal information; provided, however, that CIMS does not warrant complete security, and will not be liable in any way for any damage caused by the vulnerability of security.

7) Access, Retention and deletion of personal information

To the extent necessary for achieving the purposes described in this Privacy Policy, CIMS will retain your personal information in the Services. If you delete your account and requests the deletion of your personal information, CIMS will delete your personal information. However, in the foregoing case, please take note of the following points: (1) it may take some time to delete your personal information from the CIMS server and its backup storage; (2) CIMS may in certain cases retain your personal information due to legal obligations, for dispute resolution, or upon enforcement of the written consent regarding CIMS; and (3) CIMS may anonymize personal information and permanently retain the same for the purpose of research, and the like. If you wish to verify the personal information you have submitted to CIMS or if you wish to check on the manner in which CIMS uses and processes your personal information, CIMS's security procedures mean that CIMS may request proof of identity before we reveal information. This proof of identity will take the form of full details of name and NRIC, Passport or FIN number. You must therefore keep this information safe as you will be responsible for any action which CIMS takes in response to a request from someone using your personal information.

8) Contacting you

To the extent that any of the communication means which you have provided CIMS (which may include, your telephone number and fax number) is/will be listed on the Do Not Call Registry (the "DNC") or similar regulations in your home country, by agreeing to this Privacy Policy through your acceptance of CIMS Terms of Use, or by any other means of indication, you hereby grant CIMS your clear and unambiguous consent to contact you using all of your communication means you have provided to CIMS including using via voice calls, SMS, Whatsapp, MMS, fax or other similar communications applications or methods, for the purposes as stated above in Section 3 and Section 4. This will ensure your continued enjoyment of CIMS Services.

9) Amendment to this Privacy Policy

Except to the extent limited by applicable law, this Privacy Policy may be amended or revised at any time, and by prominently posting notice of the amendment on the Site. The amendment of this Privacy Policy shall come into force at the time that the amended Privacy Policy is displayed on the Site.

10) Inquiries

If you wish CIMS to correct, amend or delete your information acquired by CIMS, or if you have any inquiries or concerns concerning CIMS, the Site, Services or privacy, please send your message to enquiry.mims@mims.com.

11) Grievance Officer

In accordance with the relevant Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011) made there under, the name and contact details of the Grievance Officer are provided below:

Name: Masaki Takahata
CIMS Medica India Pvt. Ltd.
Margosa Building, #02, 13th Cross
Margosa Road, Malleshwaram, Bangalore-560 003
IndiaPhone: (0)1143124600
Email: legal@mims.com

12) Governing Law

This Privacy Policy shall be governed by the laws of India, without regard to the choice of law principles.